The Service Panel

The service panel is a tool for remote diagnosis and troubleshooting of issues involving players or edge servers.

To open the service panel, use one of the following methods:

    • Go to the Operations ribbon, and click on the Service Panel (Player) icon. For edge servers, click on the small arrow at the bottom of the icon. Then, from the drop-down menu, select Service Panel (Edge Server).

    • From the resource tabs on the left, select Edge Servers or Players. Then right-click anywhere in the work area. From the contextual menu, select Service Panel.

 


The General tab presents the following information about the player or edge server:

General section
The General section provides broad details about this resource.

    • Critical Incidents: The total number of critical incidents that are affecting this resource.
    • Display Unit Id: The ID of the display unit associated with this resource (player).
    • Display Unit Name: The name of the display unit associated with this resource (player).
    • Last stat played at: When the player reports statistics, this value records when the last repetition played on the player. This value is in local player time.
    • License end date: Shows the end date of this resource’s license.
    • Licensed: Displays whether or not the resource is currently licensed.
    • Number of stats last reported: When the player reports statistics, this value records how many statistics were sent in that poll.
    • Resource ID: The unique ID of this player or edge server.
    • Resource Name: The name of this player or edge server.
    • Resource Type: Identifies whether or not this is a player or edge server.
    • Warnings: The total number of warnings that are affecting this resource.

Network section
The Network section provides details about this resource’s connection to the network, e.g., polling details. See Configuration Profiles – Players – Settings Section – Network Tab.

At the top of the Network section, you will see the status of the resource, e.g., “Player 1 is offline”.

    • Last Poll: Shows when this player last polled the Broadsign Server.
    • Next Poll: Shows when this player expects to poll next.
    • Last Private IP: Shows the last private IP of the player on its LAN.
    • Last Public IP: Shows the public IP of the player from when it last contacted the server.
    • MAC address: Shows the last MAC address this player reported when connecting to the server.

Configuration section
The Configuration section provides a list of configuration profiles connected to the player.


The Incidents tab shows an incident report for this specific player or edge server. This report is the same as generating an incident report on this resource. See Incident Report.


The Bandwidth tab shows a bandwidth report for this specific player or edge server. This report is the same as generating a bandwidth report on this resource See Bandwidth Report.


The Download tab shows a download report for this specific player or edge server. This report is the same as generating a download report on this resource. See Download Report.


The Notes tab contains a text field for recording any pertinent troubleshooting information about this player or edge server. For example, you could include hardware specifications, physical location, or known issues that have arisen in the past.


The Field Report tab is only visible in a player’s service panel. It is where you can see the diagnostic report sent by the Broadsign Player on its last poll. It can contain the following information:

    • Player ID: The ID of the player involved.
    • Hostname: The hostname of the player involved.
    • Local Time: Player local time and timezone offset.
    • Clock Skew: The time difference between the player and Broadsign Server.
    • Started On: When the Broadsign Player process was initially started.
    • Player Version: The version of the Broadsign Player.
    • Player Type: The bit-version of the operating system on which the player runs.
    • AV Version: The version of the integrated audio/video playback engine.
    • OS Version: The version of the operating system on the player involved.
    • In Shell: Indicates whether or not the player is running inside the protected watchdog shell process that monitors can restart the player if errors are encountered.
    • Current User: Indicates which user the player process is running as.
    • OpenGL available: Indicates if OpenGL is available on the system on which Broadsign Player is running.
    • OpenGL hardware acceleration: Indicates if OpenGL supports harware acceleration.
    • OpenGL vendor: Indicates the vendor of the installed OpenGL library.
    • OpenGL renderer: Indicates the renderer of the installed OpenGL library.
    • OpenGL version: Indicates the version of the installed OpenGL library.
    • Disk Usage: Shows the current disk usage of monitored directories or partitions depending on the Disk Monitoring Method. Any external storage devices attached to the player are included in the total.
    • Issue: The issued version of the operating system.
    • Chromium Version: The Chromium version in use by the player, if applicable.
    • Flash Player Version: The version of the Flash Player installed on the player.
    • Internet Explorer Version: The version of Internet Explorer installed on the player.
    • Screen Resolution: The resolution in pixels of the player’s desktop.
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    • Display Unit ID: The ID of the display unit currently assigned to the player.
    • Number of frames: The total number of frames being displayed.
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    • Currently Downloading: The Ad Copy ID of the piece of content that is currently being downloaded, as well as the Edge Server ID of where it is being acquired. Keep in mind that this will only be displayed in the field report if it is generated while the Broadsign Player is actively downloading a file.
    • Current Location: Indicates the name of the server or Broadsign Server from which Broadsign Player is polling.
    • Video output: Indicates the most recently-used video output strategy.
    • Video Hardware Acceleration: Indicates the hardware acceleration type, and the codecs it supports.
    • Original Volume: Indicates the mixer’s original volume.
    • Current Volume: Indicates the mixer’s current volume.
    • Current Edge Server: The Edge Server ID of where the Broadsign Player is acquiring its ad copies from.
    • Bytes last received: The date and time on which data was last received.
    • Next Ad Copies to download: Shows the Ad Copy IDs of the contents that are queued for downloading.
    • Disk Monitoring Method: Shows how disk space on the player is currently being managed, either automatically based on the partition size or respecting a fixed size for the documents directory.
    • Last Successful Synchronization(s): When a player is configured to use the synchronization monitor, this section indicates the most recent successful downloads of each URL.

For each frame, the following information is displayed:

    • Frame ID: The ID of the frame.
    • Currently playing Ad Copy ID: The ID of the currently playing ad copy.